Vice President, Product Design & User Research, American Express
Evan English is the Vice President of Product Design & User Research for Digital Membership Experiences at American Express. In this role, she leads a multi-disciplinary global design organization for the company’s mobile, web and push channels. Her team’s mission is to make American Express an essential touchpoint in customers’ lives via differentiated digital experiences. To drive this mission forward, Evan and team are enabling a highly integrated design practice within the broader digital product organization, which includes user experience research and customer insights.
Evan has held a variety of leadership positions within American Express, most recently serving as Vice President of Product, leading the development of Membership web experiences, including account management and the company homepage. She has also held previous digital product positions across American Express, including responsibility for the digital servicing experience for card accepting Merchant customers.
Evan joined American Express from Scholastic, an education and children’s book publishing company, leading digital partnerships for educational programs that reached millions of teachers, students and parents. She has a degree in English Literature from Villanova University.